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Art poème

Returns and Refund policy


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. 

To start a return, you can contact us via the form below. 

If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We ask for a photo of the damaged goods, and we’ll then gladly send a free replacements or issue a full refund.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. The shipping costs are nonrefundable. Please remember it can take some time for your bank or credit card company to process and post the refund too.
 

Reurns

If you wish to make a refund, please contact us via this form and within 30 days of receiving your order. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.

Return request

Your request has been received.

We will contact you shortly.

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